Disappointed in Credit-Rescue Services

I am very disappointed that since I have joined credit rescue 2020 in order to get control of my debt, I initially received amazing service from my then consultant Heidi, every since she has moved to another department it is an absolute struggle to get proper communication. I have requested the cancellation process, but my mails have now yet to be acknowledged. My creditors are being paid late every month and causing unnecessary additional costs. I would like someone to respond to me with my cancellation as I no longer wish to continue with credit-rescue, I am tired of having to call each month after you guys, when since day one iv paid you on time. I have given enough time to try an prove yourselves but am left rather disappointed.