Urgent response required.

Dear Ombudsman last year my lawyers and I forwarded a case against a franchise clothing store that de*****ed me out of R57000+- I have phoned your offices several times since then got threw once to finalise the question upon my case could you with urgency get back either to my legal team or myself please so I may finally receive peace upon my soul please. Thanking you humbly

Yours Faithfully Michael T Swanepoel