Rude service

Good Day,

I just called Credit Ombudsman today the 22/02/2018 at 10:50 to check on the progress of my query and the lady/woman who answered the phone by the name of Fundiswa was a bit rude and she seemed not interested in assisting me i couldn't even go further with the call to save myself from spoiling my day. i think she needs to attend customer service management course and learn few telephone etiquette's. i was so shocked and i kept on sayin mmm, yhoo and she said whats wrong whats wrong why are you saying that and the tone of her voice was a bit harsh. I just wanted service only,