Bad Service
<p>I had an account with Absa that was handed over, I was called and arranged to make a payment of R500.00 every month towards the debt, this was in 2013. And I started paying it since then. But to my surprise the amount is not depreciating instead I get harrassed every month as if I am not making payment by agents and when I asks for a statement of the outstanding amount i don't get help. I have launched a complaint with Transunion and they referred the matter to Credit Ombudsman. I took the matter further and lodged a complained with Credit Ombudsman and this was in Feb 2017 because I noticed that on my ITC report it is reflecting that I am not making payment that's when I knew that I had to escalate the matter further. I lodged a complaint and gave them adequate time and all the proof of payment that I have been making towards the account. </p> <p>Today I received an e-mail from the person who was handling the my case from Credit Ombudsman to say that ABSA returned and said that I have not made payment sinci 2015, bearing in mind that when I lodged a complaint with Credit Ombudsman I also attached all the proof of payment I had made towards this account. They went as far as that I was unreacheable and rude but I simply asked the agents, if i am paying this account why are you guys harrassing me every month as if I am not paying. </p> <p>I tried to reach Sahdia Khan who is the lady handling the matter with no luck from my side. Her phone just rings and goes to voice mail, tried to reach her via the call centre with no luck.</p> <p>I feel that this matter was handled properly and she simply just did not even investigate from her side or even check m attachments as she felt the need to give the feedback that ABSA gave her.</p> <p> </p>