1 reviews | Active since Feb 2021
Credit Matters Business Conduct
<div>Would just like to share my experience I've had to endure for the past 9 years or so. I was contacted by Credit Matters in 2012 to sign up for debt review, I entered into a contract with them in 2012 but contacted them to cancel as I was getting married in 2013 and my then husband did not agree to go into the program and I therefore cancelled. Upon checking my credit profile I was dumbstruck to see that I'm still listed even though my contract was cancelled. I contacted this company and have been told that I now need to pay a fee to have the flag removed. According to them none of my documents can be retrieved due to their systems crashing in 2010 (i was contacted in 2012). I need advise on how to go about clearing my name with Credit Matters or is there any way I can take further steps.</div>
Kindly note that our records reflect that we have informed you on several occasions how to proceed in terms of the Clearance Certificate process -2018 and 2019 via email and telephone correspondence. A Customer Service Consultant has made contact just recently and advised on how to proceed and you undertook that you understood.
Kindly contact our Customer Service Team directly for further assistance.
Regards
Credit Matters Team
Kindly note that our records reflect that we have informed you on several occasions how to proceed in terms of the Clearance Certificate process -2018 and 2019 via email and telephone correspondence. A Customer Service Consultant has made contact just recently and advised on how to proceed and you undertook that you understood.
Kindly contact our Customer Service Team directly for further assistance.
Regards
Credit Matters Team
Yes I did contact Jo-anne with regards to assisting me but after seeking legal advise it was made clear to me that this was ********l. And as indicated to Jo-ann, cancellation documents were signed at the Mitchell's plain branch in 2013 prior to me getting married. I was then informed by of the system crashing at the mentioned office. It was only after I check my profile in 2018 that I saw I was still flagged which meant was husband was also supposed to be under debt review but he is not. As advised in my previous review a lady named Akeela assisted with this cancellation And she was well informed that my husband was not going under debt review and that was when the cancellation was put through.
Yes I did contact Jo-anne with regards to assisting me but after seeking legal advise it was made clear to me that this was ********l. And as indicated to Jo-ann, cancellation documents were signed at the Mitchell's plain branch in 2013 prior to me getting married. I was then informed by of the system crashing at the mentioned office. It was only after I check my profile in 2018 that I saw I was still flagged which meant was husband was also supposed to be under debt review but he is not. As advised in my previous review a lady named Akeela assisted with this cancellation And she was well informed that my husband was not going under debt review and that was when the cancellation was put through.
Thank you for the feedback.
I will encourage our Customer Service Manager to make contact again and provide more clarity that will hopefully provide more insight.
Kindly lookout for the call.
Regards
Credit Matters Team
Thank you for the feedback.
I will encourage our Customer Service Manager to make contact again and provide more clarity that will hopefully provide more insight.
Kindly lookout for the call.
Regards
Credit Matters Team