NM
Nomfusi M

1 reviews | Active since Aug 2010

31 Jul 2021, 20:52

Taking forever to get my name cleared!

Hi it's me again!

Just wanted to add to the list of your reviews, and warn people how you operate, and hopefuly my review will wake your system up . I am very irritated in the way my complaint has been dealt with. Again I wish I never signed up with your company, if I knew getting my name off debt review was going to be this difficult. Teach your staff on how to deal with a complaint , I have paid the money you wanted to get me off your books and credit bereau. I must be the one sendin emails to follow-up to find out if theres any feedback. Your service is totally unacceptable! Wake your system , get IT to work on it .

Please don't bother calling me explaining how your system is still offline, Im not interested. I need a resolution to this.

0
Replies (4)
Credit Matters
Credit Matters's reply04 Aug 2021, 12:07
Official
Good Day Nomfusi,

As per communication with our offices, we have informed you that the NCR Debt Help system is, unfortunately, the delay here. They are currently investigating the issue on their end and trying their utmost to resolve it as fast as possible.
Our sincerest apologies for any inconvenience caused by this delay but your Clearance Certificate is in fact ready for dispatch and will be sent out the minute the NCR System is up and running.

Regards


Credit Matters Team
NM
Nomfusi M's update05 Aug 2021, 21:13
Reviewer Update
?
Credit Matters
Credit Matters's reply19 Aug 2021, 18:07
Official
Good Day Mr. Mgwayi,

Congratulations from our entire team on the issuance of your Clearance Certificate on 10 August 2021!

We appreciate your patience in this regard.

Regards
Credit Matters Team
Credit Matters
Credit Matters's reply19 Aug 2021, 18:08
Official
 Good Day Mr. Mgwayi,

Congratulations from our entire team on the issuance of your Clearance Certificate on 10 August 2021!

We appreciate your patience in this regard.

Regards
Credit Matters Team