CS
Christopher S

1 reviews | Active since Jun 2013

21 Sept 2016, 15:27

Service Cancellation

<p>Yesterday I got a call from Credit Matters at first I was shocked to hear how much information that they had of me including my home address. Talking to their consultants was very painfull as they forced me to use their service even if it is going to cost me alot of money every month. Credit Matters has no right to call people and to force them to use their service stating and threatning if you don't use your service Creditors attorneys will get Court Orders against you if you and Credit Matters is the only people that can stop that from happening. They have no right to interfere with my interactions with my creditors and I have no interest in using their service. Why do they interfere with peoples money matters I didn't call them they called me so that is their way of saying and threatning me to use their service. I'm very disappointed in how they want to blame guilt on people and giving people an altimatum. If someone can just escalate this issue to someone with high authority it will help stop them calling people for using their service who is totally not interested. My money matters is my matters and no one else if I go to court let me be I will fight my fight I don't need services like this</p>

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Replies (2)
Credit Matters
Credit Matters's reply21 Sept 2016, 16:13
Official

Good Day,

Thank you for contacting our offices.

We value this type of feedback as this certainly does not comply with our Internal Service Level Agreements(SLA).

Our Customer Service Manager will contact you shortly to investigate.

Regards

Credit Matters

CS
Christopher S's update22 Sept 2016, 13:08
Reviewer Update

This is the response I still get from your offices and I reject the offer of your services and will not be liable for any monies "owed" unto your business

Hi,Mr Smith

As per our conversation regarding the debt review process ,we have forwarded the documents to your creditors

regarding lowering your installments.We will be deducting on your debit date.

Kind regards

Attwell Mata

Sales Consultant

Tel: ********** | Fax: **********

**********

14th Floor , The Pinnacle Building, Corner Burg and Strand Streets, Cape Town 8000

PO Box 7142, Roggebaai 8012

www.creditmatters.co.za