MM
Monique M
1 reviews | Active since Mar 2019
28 Jan 2021, 12:05
Extremely poor service
Worst service ever from Credit Matter Cape Town! You email and email until you are blue in the face, but NO ONE will bother to reply. Unless you call and stay on the line you receive zero service! So, how are your matters ever going to get settled like that??Bad, poor and unpleasing service! You are messing with my life man!
Helpful (0)
Replies (3)0
Replies (3)
Credit Matters's replyOfficial
28 Jan 2021, 12:26Good Day Monique,
As per our records, it appears that there has been a reasonable amount of feedback and interaction provided to you by our Consultant and Customer Service Manager via email.
Our records, therefore, differ from your claims in your complaint.
Our Customer Service Team will nevertheless do a follow-up call with you in the next few minutes to explore further concerns on your end.
Credit Matters Team
As per our records, it appears that there has been a reasonable amount of feedback and interaction provided to you by our Consultant and Customer Service Manager via email.
Our records, therefore, differ from your claims in your complaint.
Our Customer Service Team will nevertheless do a follow-up call with you in the next few minutes to explore further concerns on your end.
Credit Matters Team
Credit Matters's reply28 Jan 2021, 12:26
Official
Good Day Monique,
As per our records, it appears that there has been a reasonable amount of feedback and interaction provided to you by our Consultant and Customer Service Manager via email.
Our records, therefore, differ from your claims in your complaint.
Our Customer Service Team will nevertheless do a follow-up call with you in the next few minutes to explore further concerns on your end.
Credit Matters Team
As per our records, it appears that there has been a reasonable amount of feedback and interaction provided to you by our Consultant and Customer Service Manager via email.
Our records, therefore, differ from your claims in your complaint.
Our Customer Service Team will nevertheless do a follow-up call with you in the next few minutes to explore further concerns on your end.
Credit Matters Team
MM
Monique M's updateReviewer Update
28 Jan 2021, 13:13Dear Credit Matters
Thank you for your reply.
Again, my complaint was that I did not receive feedback unless I made contact and by contact I mean pick up the phone and call, because email correspondence was non existent. So no, there was no reasonable amount of feedback from your side. The email correspondence you see is there after I had to call and ask...please check your email...
With that being said. Someone called me back and assisted me. She was very kind and helpful indeed and after my telephone conversation, I consider this matter resolved.
Thank you for your reply.
Again, my complaint was that I did not receive feedback unless I made contact and by contact I mean pick up the phone and call, because email correspondence was non existent. So no, there was no reasonable amount of feedback from your side. The email correspondence you see is there after I had to call and ask...please check your email...
With that being said. Someone called me back and assisted me. She was very kind and helpful indeed and after my telephone conversation, I consider this matter resolved.
MM
Monique M's update28 Jan 2021, 13:13
Reviewer Update
Dear Credit Matters
Thank you for your reply.
Again, my complaint was that I did not receive feedback unless I made contact and by contact I mean pick up the phone and call, because email correspondence was non existent. So no, there was no reasonable amount of feedback from your side. The email correspondence you see is there after I had to call and ask...please check your email...
With that being said. Someone called me back and assisted me. She was very kind and helpful indeed and after my telephone conversation, I consider this matter resolved.
Thank you for your reply.
Again, my complaint was that I did not receive feedback unless I made contact and by contact I mean pick up the phone and call, because email correspondence was non existent. So no, there was no reasonable amount of feedback from your side. The email correspondence you see is there after I had to call and ask...please check your email...
With that being said. Someone called me back and assisted me. She was very kind and helpful indeed and after my telephone conversation, I consider this matter resolved.
Credit Matters's replyOfficial
28 Jan 2021, 13:36Good Day Monique,
We are glad to hear that all has been attended to.
Thank you for the update.
Regards
Credit Matters Team
We are glad to hear that all has been attended to.
Thank you for the update.
Regards
Credit Matters Team
Credit Matters's reply28 Jan 2021, 13:36
Official
Good Day Monique,
We are glad to hear that all has been attended to.
Thank you for the update.
Regards
Credit Matters Team
We are glad to hear that all has been attended to.
Thank you for the update.
Regards
Credit Matters Team