Extremely Poor Communication and Lack of Customer Service

I am extremely disappointed with the service and communication from Credit Matters.

I have tried contacting them through *** and WhatsApp messages, with no response whatsoever. I have also attempted to call their offices multiple times, but I cannot get through to anyone.

The frustrating part is that creditors are contacting me requesting proof of payments made towards my ***. I need Credit Matters to provide me with the necessary payment confirmations so that I can deal with these queries, but getting hold of someone to assist me seems impossible.

What makes this even more disappointing is that my monthly payments are collected on time, every month, without fail. Yet when I need assistance, feedback or even a simple response to my queries, there is absolutely no communication.

As a paying client, I believe I deserve basic communication, transparency and proper customer service. It cannot be that payments are prioritised, but when a client needs assistance, they are left chasing ***, WhatsApp messages and unanswered phone calls.

I would appreciate Credit Matters taking accountability and improving their communication with clients. Clients should not have to struggle to get hold of a company that is managing their debt and financial affairs.

Very disappointing experience.