Credit Matters Unprofessional behavior destroying lives

My name is Sabelo A, Mhlanga ID Number ***. My contact numbers are ***. I have a complaint about Credit Matters. My financial profile was perfect until 2017 when one agent from Credit Matters lured me into something I did not know nothing about then(Credit Consolidation). The lady consistently called me almost every day to tell me about the beauty of their services and how they were making people pay small amounts of money for big credits. She didn't mention anything like debt review until after having accepted her offer. I then realize after some few months that I was placed under debt-review. I called the lady and after having explained to me that they are debt-councilors, I told the lady to cancel the arrangement and she asked me to send her a cancellation letter which I still have in my possession. The letter was sent and I rearranged my payment with creditors to its original set up. I manage to pay all my creditors in full. I was advised by NRC to send all my paid-up letters to Credit Matters for them to draft a Clearance Certificate so that NCR can be able to remove UNDER DEBT-REVIEW tag from my name. Since the 11th of this months I have been trying to get them to issue the certificate with no success. I have submitted all relevant documents including all the paid up letters and the proof of the prescribed Clearance fee of R517.50.

The lady who is suppose to be dealing with issue is lying to me almost daily, making me empty promises. She does not respond to my emails and if I call her line another agent will make an excuse on her behalf and promise to persuade her to do her job and that would it. Carla Green is the Credit Matters Consultant that is supposed to be dealing and sorting out my query but it seems she does not care about what these thing means to me. She is supposed to be helping me get out of the mess they put me through but it seems she is finding it funny to joke with my financial life. I am very disappointed in her unprofessional behavior. I am financially able and so is y wife but we can't enjoy the benefits because of one unprofessional Carla Green. I have a sickly child that I need to rush to the doctors every now and then and sometimes she would complicate during the night and I need a reliable vehicle to transport her to the medico but the banks can't financed any deal with the garage because of what Carla Green is making go through.

Credit Matters has really ruined my life. Last time I called Carla Green She promised to provide the certificate by Friday 28-08-2020 up until today I am still anxiously waiting.