Credit Headache

Credit Matters has been a headache since the beginning. They have never upheld their side of the contract except for the taking our money. I have been in constant contact with Credit Matters querying statuses, and never getting feedback. Each consultant that calls you gives you a different story on how things work - the first consultant we spoke to advised that they would immediately negotiate with our creditors and find a resolution on the way forward. After querying, months after our initiation with Credit Matters we find that nothing yet was agreed or paid to our Creditors. Unfortunately my husband was on shorttime since December and his company just released all staff as the company closed - I however have advised credit matters as far as my husband being on shorttime but still they demand money when they have not done anything they agreed on. What do I do?!