Clearance certificate frustration

Been trying to get a Clearance Certificate and have been getting the run around. Contacted a Jo-Anne Bester, that works there. Firstly, she demanded a Credit Report SPECIFICALLY from Kudough;which eventually I supp****. Then there's an amount I had to pay, which I did. Then when I had had to get my report, the lady "was on leave." Then when I called in, I was told she's the only one that can help me?!? (where's management?). Then I waited, upon her return, when I wanted my certificate, then the "system was down". And it just so happened over a "long" weekend... I can only wonder what the story this week will be...