KM
Khutsiwe M
1 reviews | Active since Jul 2015
25 Mar 2022, 10:03
Clearance Certificate
I have been requesting for a clearance certificate from 2021 April / May and I havent been helped ever since. No advise has been given and an acknowledgement that they have'received my emails. I have also called them a lot of times but havent been helped. Please assist
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Replies (2)0
Replies (2)
Credit Matters's replyOfficial
28 Mar 2022, 12:23Good Day Ms. Mabena,
Thank you for bringing this to our attention.
After investigation with our Customer Service Team-It appears that the delay was and is still being caused by a pending settlement of your Capitec and Tenacity accounts on the Credit Provider's end. Our Customer Service will be in touch with further progress as we are trying at best to expedite your Clearance Certificate.
Apologies from our end for the extensive delay.
Regards
Credit Matters Team
Thank you for bringing this to our attention.
After investigation with our Customer Service Team-It appears that the delay was and is still being caused by a pending settlement of your Capitec and Tenacity accounts on the Credit Provider's end. Our Customer Service will be in touch with further progress as we are trying at best to expedite your Clearance Certificate.
Apologies from our end for the extensive delay.
Regards
Credit Matters Team
Credit Matters's reply28 Mar 2022, 12:23
Official
Good Day Ms. Mabena,
Thank you for bringing this to our attention.
After investigation with our Customer Service Team-It appears that the delay was and is still being caused by a pending settlement of your Capitec and Tenacity accounts on the Credit Provider's end. Our Customer Service will be in touch with further progress as we are trying at best to expedite your Clearance Certificate.
Apologies from our end for the extensive delay.
Regards
Credit Matters Team
Thank you for bringing this to our attention.
After investigation with our Customer Service Team-It appears that the delay was and is still being caused by a pending settlement of your Capitec and Tenacity accounts on the Credit Provider's end. Our Customer Service will be in touch with further progress as we are trying at best to expedite your Clearance Certificate.
Apologies from our end for the extensive delay.
Regards
Credit Matters Team
Credit Matters's replyOfficial
21 Apr 2022, 13:28Good Day Ms. Mabena,
Despite a few challenges from our stakeholders, our records reflect that your Clearance Certificate was successfully concluded and dispatched on 30 March 2022.
Congratulations on this wonderful achievement and good luck with all your future endeavors.
Regards
Credit Matters Team
Despite a few challenges from our stakeholders, our records reflect that your Clearance Certificate was successfully concluded and dispatched on 30 March 2022.
Congratulations on this wonderful achievement and good luck with all your future endeavors.
Regards
Credit Matters Team
Credit Matters's reply21 Apr 2022, 13:28
Official
Good Day Ms. Mabena,
Despite a few challenges from our stakeholders, our records reflect that your Clearance Certificate was successfully concluded and dispatched on 30 March 2022.
Congratulations on this wonderful achievement and good luck with all your future endeavors.
Regards
Credit Matters Team
Despite a few challenges from our stakeholders, our records reflect that your Clearance Certificate was successfully concluded and dispatched on 30 March 2022.
Congratulations on this wonderful achievement and good luck with all your future endeavors.
Regards
Credit Matters Team