Unsatisfactory and distateful

I was contacted by one of the consultants advising me on their services, after that, I was referred to Kabelo who enthusiastically explained to me how the company operates and will help me and he provided me with forms I need to sign and submit back.

Before I could submit the forms, there was a debi - check set by the consultant which was on the incorrect date and I had requested a refund which was an arm and a leg to get and that's when communication with Kabelo was unsatisfactory.

If I recall correctly, that's when all communication stopped, and the correct debit check date was set, on the said date there wasn't enough money for the debi check to go through, I understand that a debi check needs to be set for customers who already have a signed agreement with the company to ensure payment, which in my case there wasn't any as I didn't submit signed documents and the date set once I submit signed documents would be on the 25th of every month, but my account was debited on the 28 June 2023, I then received a call from some gentlemen, forgot his name but I advised him that I won't be signing the agreement, and I need the money refunded to my account. He then advised me to contact Kabelo, which I did and always I didn't get a hold of him, sent emails but there hasn't been any response, Spoke to Veronica last week Friday ( 07.07.2023) and she promised to escalate the matter to Kabelo's boss, and that I will receive a call from you before COB, which I didn't.

I called again today and was advised that my file has been canceled and even so, there was no communication, nothing is ever communicated. I sent Kabelo's manager an email and I didn't get any response.