Pathetic ****s and ****mers

I have been billed R5 500 with an Invoice number#235, they promised to commence with the process to remove arrears and clear default accounts on my ITC record, and I was advised that this whole process will take 42 days, its been more than that, they are ignoring my texts and calls, the last message I received was from Mr Waman R.Parulekar, pathetic ****s and ****mers,