********** company to deal with

I should have read the reviews about these *****s before dealing with them.the agent and I agreed upon no loan no charge it was loud and clear.on the 31/08/2020 I was debited r395 without my permission.i want my money back.on the 07/09/2020 I went to capitec to query this and the only way forward was they would charge me r70 to try and get the money back and a new card