credit genie is a ****

I have had the worst experience with this company, I asked for them to cancel my subscription after their agent **** to me promising me a loan, and now they debited on my account after I asked them to cancel my subscription, I am young, independent and I have just started a new job, I need my money back, please stop lying to poor people and *****ing their money, I will go to my bank and reverse the debit order because I need my money back. I do not know were to report them so they can stop doing this to people it is really unfair, I am so heart broken