EXTREMELY BAD CUSTOMER SERVICE!!

What a terrible service i am receiving from this Debt Counselling company, I'm even beginning to think they're a ****. I registered with them beginning of Jan 2018. The consultant i was dealing with by the name of Vincent put together the application and told me all went went well and that my creditors have been informed that i app**** for debt review. He advised me that the first installment will be deducted from end of January towards the cost of attorney fees that must be covered for two consecutive months and it will only be on the 3rd month that money will be distributed to my different creditors. To my surprise i started receiving calls from my creditors that my accounts were not paid and have no record of me being under debt review, they are even threatening to hand my accounts over to the lawyers. I have engaged with Credit cure regarding this issue since late last month to inform that I'm receiving these disturbing calls and sms from my creditors. This Vincent person that was initially assisting me with my application and concerns all of a sudden just deserted me and i was informed that he has now transferred to their branch in Johannesburg. I was then told that i need to refer my complaint to another official in their admin department. I said okay i then related my complaint to this official and she told me she will look into the matter and come back to me. The lady never got back to me, i called the following day and had to deal with someone else, it kept on being this back and forth situation until i demanded to speak to a manager. I was then referred to a lady named Cassie who happens to be the "manager" at their cape town branch. This lady also promised to handle my matter and get back to me within 5 working days. Its now 10 working days the lady has not responded. I made it very clear o her that money that gets deducted its supposed to go towards my creditors and if they cant help me they must advice because then i will need to cancel and be reimbursed the deductions that have been taken from my account. I decided to call them today and i was told this lady is not at work and neither is she a manager. What frustrates me more is that they use a distribution agency and i cannot stop that stop order until they have received that communication directly from me. How do i even communicate that i want to cancel this application when i don't have anyone taking my concern serious and attending to it. There's another gentlemen that i spoke to today in the absence of Cassie by the name Richard who also promised to get someone from admin department to call me back. That never happened, I'm still waiting for that call till now... Hello Peter please help me expose this horrific service or **** of a company whatever it is....It is clear they have no sense of urgency or concern for customers but just after making quick deals...