1 reviews | Active since Feb 2023
Bad Experience
I messaged credit consult sa on watsapp and needed there assistance.They forwarded me all the paperwork and I signed the contract.The same day I changed my mind due to reasons a cancelled my contract over watsapp with the agent.I explained to him the reason and he agreed to cancel.There contract stated that same day cancellation will cost R600 that I was willing to pay.The agent promised me that the contract was cancelled and that no payment will be deducted. They deducted a payment of R2581.20 but did not deliver any service to me.I contacted them and explained what happened.They refunded me R1381.20 and still had to refund R600.When I told them there response was that was all thats allocated to me. Credit consult sa is very unprofessional and the way the dealt with my issue is so unforgettable.
I am going to reply to your comment.
1. You verbally abused my staff which is uncalled for - however not the reason you were charged
2. As stated in clause 18 of your contract - the cancellation clause - the R600 is payable immediately - you just not adhere to this clause and in turn cost our company even more money
3. If the R600 fee charged for running your application was paid immediately then the contract and debit order would have been cancelled and no further work would have been done on your application
4. we recovered our costs and refunded you the balance of the money. I think this is fair, considering that you just admitted that you did an application with our company
5. We are not in the business of taking people money, we recovered our cost and refunded you which shows good business practice
We consider the amount paid to be the full and final payment that we will receive from you and all further debit order has been cancelled
Regards
CCSA Management
I am going to reply to your comment.
1. You verbally abused my staff which is uncalled for - however not the reason you were charged
2. As stated in clause 18 of your contract - the cancellation clause - the R600 is payable immediately - you just not adhere to this clause and in turn cost our company even more money
3. If the R600 fee charged for running your application was paid immediately then the contract and debit order would have been cancelled and no further work would have been done on your application
4. we recovered our costs and refunded you the balance of the money. I think this is fair, considering that you just admitted that you did an application with our company
5. We are not in the business of taking people money, we recovered our cost and refunded you which shows good business practice
We consider the amount paid to be the full and final payment that we will receive from you and all further debit order has been cancelled
Regards
CCSA Management
We as people are struggling so hard and looking for help or assistance and this is the kind of help and assistance that people like you give.
We as people are struggling so hard and looking for help or assistance and this is the kind of help and assistance that people like you give.