I am depressed

I am actually livid i tried calling them 2weeks back to cancel my agreement with them, at first i went through no problem, then i ran out of airtime and then i called them again and they kept me waiting for almost 15 minutes on the line, no one answered my call, then i sent emails to cancel and they responded, i asked them in tgat email to cancel my contract, they didnt they debited money from my account as we speak i am broke and have no money to feed my children