The worst ******** in SA

Good day,

I made an application to the Credit Central website on the 24th March 2021. And on the same day I cancelled the application after realizing that the account details are confirmed without the loan being paid through to my account.

On the 30th March 2021, they deducted from my bank account.

I called them the morning of the 31st March 2021 and spoke to Lettie Brookes, whom promised me that someone will be in contact with me before 12:00 but no one did. I then followed up again around 15:00 and she confirmed that she can see that the cancellation was made on the same day of the application, but yet dont now know why the deduction went through.

Their email etiquette to clients and call center is very shocking...

Long story short, i've received a mail from them now after numorous phone calls that i made to them and on the mail they state that they will only make payment with in 21days.

I honestly feel like this is very unfair to me as the consumer as they admitted that the mistake was on their side, shouldn't they treat the matter as a matter of urgency???