EXPERIAN CREDIT BUREAU PATHETIC SERVICE IN ENSURING CLIENT'S RECORDS ARE UPDATED CORRECTLY

I have been having difficulties with Experian since April 2022, when I settled my credit card account (which they failed to update accordingly). I have lodged numerous complaints with regards to this, since its effecting my Credit Score and several factors in my life. To date, Experian after providing them again with the Settlement Letter (4 weeks ago) still failed to update my Credit profile. Transunion Itc corrected the account within a day. Experian advised that they have 20 days to investigate & update accordingly. This is just pathetic service, since all consumers details should be correct & updated at all times. When you phone them you hold for assistance more than 45 minutes and you are only advised to send an email, which never gets resolved. I can see why Transunion Itc is the biggest Credit Bureau as the service and also customer service over the phone is excellent and professional. You receive correspondence from them and updated information. I fail to understand why Experian Credit Bureau even exist as the customer service and overall existence is not effective, therefor I believe only Transunion Itc should be the only Credit Bureau to be approached and used for all enquiries, applications. You don't get to speak to a Supervisor at Experian or even a manager. Experian should close their doors as they are not consumer friendly and their records incorrect and the service is just horrible