JD
J. Dunn
1 reviews | Active since Mar 2013
11 Oct 2019, 09:37
Stay away please
Horrible experience. Not able to follow simple instructions, feedback slow, and not willing to refund when work not done. Will never use them again. Send my own design back and ***** your money.
Helpful (0)
Replies (3)0
Replies (3)
Creative Brands's replyOfficial
11 Oct 2019, 11:04Hi John
It saddens us to see this review. As we truly believe we went above and beyond on this project. Having presented several logo options and tweaking as feedback supp****. We do understand that design can have a subjective view and can take time to get a final logo which all parties are comfortable with. We are sad that after only a couple of drafts you are wanting to end this process.
If you would like to continue on this journey please let us know.
Regards
Gabi Morelli
It saddens us to see this review. As we truly believe we went above and beyond on this project. Having presented several logo options and tweaking as feedback supp****. We do understand that design can have a subjective view and can take time to get a final logo which all parties are comfortable with. We are sad that after only a couple of drafts you are wanting to end this process.
If you would like to continue on this journey please let us know.
Regards
Gabi Morelli
Creative Brands's reply11 Oct 2019, 11:04
Official
Hi John
It saddens us to see this review. As we truly believe we went above and beyond on this project. Having presented several logo options and tweaking as feedback supp****. We do understand that design can have a subjective view and can take time to get a final logo which all parties are comfortable with. We are sad that after only a couple of drafts you are wanting to end this process.
If you would like to continue on this journey please let us know.
Regards
Gabi Morelli
It saddens us to see this review. As we truly believe we went above and beyond on this project. Having presented several logo options and tweaking as feedback supp****. We do understand that design can have a subjective view and can take time to get a final logo which all parties are comfortable with. We are sad that after only a couple of drafts you are wanting to end this process.
If you would like to continue on this journey please let us know.
Regards
Gabi Morelli
JD
J. Dunn's updateReviewer Update
11 Oct 2019, 11:23An exact logo was supp**** just to digitize after complete failure to follow simple instructions regarding the logo design, and yet you still charge for design. My attorney has already been instructed to take the matter up with you. The Consumer Protection Act is there to protect people from such exploitation.
JD
J. Dunn's update11 Oct 2019, 11:23
Reviewer Update
An exact logo was supp**** just to digitize after complete failure to follow simple instructions regarding the logo design, and yet you still charge for design. My attorney has already been instructed to take the matter up with you. The Consumer Protection Act is there to protect people from such exploitation.
Creative Brands's replyOfficial
11 Oct 2019, 12:26Hi John,
We fully understand the acts put in place, and agree with them as we are all consumers and need to be protected. Again we believe we have followed procedures and been very fair in this matter.
It's sad to have to go this route, as at no point were we not willing to continue on this journey or charge more for the extra hours spent trying to achieve your desired logo, it was your decision to stop mid-process. We will, however, choose to no longer comment on this platform and will await further instructions from you directly.
Regards
Gabi Morelli
We fully understand the acts put in place, and agree with them as we are all consumers and need to be protected. Again we believe we have followed procedures and been very fair in this matter.
It's sad to have to go this route, as at no point were we not willing to continue on this journey or charge more for the extra hours spent trying to achieve your desired logo, it was your decision to stop mid-process. We will, however, choose to no longer comment on this platform and will await further instructions from you directly.
Regards
Gabi Morelli
Creative Brands's reply11 Oct 2019, 12:26
Official
Hi John,
We fully understand the acts put in place, and agree with them as we are all consumers and need to be protected. Again we believe we have followed procedures and been very fair in this matter.
It's sad to have to go this route, as at no point were we not willing to continue on this journey or charge more for the extra hours spent trying to achieve your desired logo, it was your decision to stop mid-process. We will, however, choose to no longer comment on this platform and will await further instructions from you directly.
Regards
Gabi Morelli
We fully understand the acts put in place, and agree with them as we are all consumers and need to be protected. Again we believe we have followed procedures and been very fair in this matter.
It's sad to have to go this route, as at no point were we not willing to continue on this journey or charge more for the extra hours spent trying to achieve your desired logo, it was your decision to stop mid-process. We will, however, choose to no longer comment on this platform and will await further instructions from you directly.
Regards
Gabi Morelli