Service with a smile

Now here's a service you won't easily equal. I purchased a Mellerware glass kettle, distributed by Creative Housewares and, in this case, sold by Pick 'n Pay. The element failed after 4 weeks or so. Pick 'n Pay gladly replaced it but it also failed and Pick 'n Pay ran out of stock. So, a major problem? Not really. I contacted Pick 'n Pay and someone there whom I know will sort out most problems or arrange to have them sorted out. I think possibly an hour went passed when I had a mail from the CEO of Creative Housewares on my desktop, apologizing. Copies of this mail were circulated by Creative Housewares and various Pick 'n Pay divisional employees. Now presently we are 35 km from Margate PnP so each time the exchange was problematic. We had chosen a locally produced Mellerware product in the meantime however, full credit to Creative Housewares. We were advised that a courier would be delivering a new tested upmarket version glass kettle within a few days and sure enough, it arrived. There was no fuss, no argument or queries, just excellent service and good reaction by both companies. I had assured Creative Housewares CEO Aidan de Vos that, as an Electrical Engineer, the problem was a simple mechanical one and steps had already been taken to rectify this. Full marks to the Mellerware distributor and of course, to Pick 'n Pay as well.