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muh I
1 reviews | Active since Jun 2011
22 Jul 2022, 16:06
Poor workmanship
I purchased the Morphy Richards Evoke kettle, after some time the plug melted and the plug point on my wall as well. I sent it in for repairs and it was returned to me about 3 weeks later. I noticed that they had changed the plug. Upon closer inspection I noticed that both the wires in the plug are exposed and seem to be a hazard. I expected a much much better level of service bearing in mind that this is a premium kettle at a premium price.
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Creative Housewares's replyOfficial
17 Aug 2023, 08:21Dear Muh,
Good day! We deeply apologize for the delayed response to your query. We have recently undergone changes in our management team and are actively evaluating all reviews to improve our services and regain the trust of our loyal customers.
We understand that your query may have been left unresolved, resulting in a lower rating. We genuinely apologize for any inconvenience caused and would greatly appreciate more information about your specific situation. This will allow us to address the issue promptly and work towards a satisfactory resolution. Did you at the time return the kettle for review again once you noticed the wires were exposed as this is certainly not the level of service you should have received on your Morphy Richards kettle?
We value your patronage and would like to change your perception of Creative Housewares to a more positive one. To express our sincere apologies, we would like to offer you a 50% discount voucher for our website, whether or not you choose to utilize it.
Please let us know how we can be of further assistance and regain your trust. We genuinely appreciate your feedback and the opportunity to improve our services.
Kind regards,
The Creative Housewares Team
Good day! We deeply apologize for the delayed response to your query. We have recently undergone changes in our management team and are actively evaluating all reviews to improve our services and regain the trust of our loyal customers.
We understand that your query may have been left unresolved, resulting in a lower rating. We genuinely apologize for any inconvenience caused and would greatly appreciate more information about your specific situation. This will allow us to address the issue promptly and work towards a satisfactory resolution. Did you at the time return the kettle for review again once you noticed the wires were exposed as this is certainly not the level of service you should have received on your Morphy Richards kettle?
We value your patronage and would like to change your perception of Creative Housewares to a more positive one. To express our sincere apologies, we would like to offer you a 50% discount voucher for our website, whether or not you choose to utilize it.
Please let us know how we can be of further assistance and regain your trust. We genuinely appreciate your feedback and the opportunity to improve our services.
Kind regards,
The Creative Housewares Team
Creative Housewares's reply17 Aug 2023, 08:21
Official
Dear Muh,
Good day! We deeply apologize for the delayed response to your query. We have recently undergone changes in our management team and are actively evaluating all reviews to improve our services and regain the trust of our loyal customers.
We understand that your query may have been left unresolved, resulting in a lower rating. We genuinely apologize for any inconvenience caused and would greatly appreciate more information about your specific situation. This will allow us to address the issue promptly and work towards a satisfactory resolution. Did you at the time return the kettle for review again once you noticed the wires were exposed as this is certainly not the level of service you should have received on your Morphy Richards kettle?
We value your patronage and would like to change your perception of Creative Housewares to a more positive one. To express our sincere apologies, we would like to offer you a 50% discount voucher for our website, whether or not you choose to utilize it.
Please let us know how we can be of further assistance and regain your trust. We genuinely appreciate your feedback and the opportunity to improve our services.
Kind regards,
The Creative Housewares Team
Good day! We deeply apologize for the delayed response to your query. We have recently undergone changes in our management team and are actively evaluating all reviews to improve our services and regain the trust of our loyal customers.
We understand that your query may have been left unresolved, resulting in a lower rating. We genuinely apologize for any inconvenience caused and would greatly appreciate more information about your specific situation. This will allow us to address the issue promptly and work towards a satisfactory resolution. Did you at the time return the kettle for review again once you noticed the wires were exposed as this is certainly not the level of service you should have received on your Morphy Richards kettle?
We value your patronage and would like to change your perception of Creative Housewares to a more positive one. To express our sincere apologies, we would like to offer you a 50% discount voucher for our website, whether or not you choose to utilize it.
Please let us know how we can be of further assistance and regain your trust. We genuinely appreciate your feedback and the opportunity to improve our services.
Kind regards,
The Creative Housewares Team