1 reviews | Active since Sept 2013
Poor spare part and technical service
I bought a Trento Espresso Inox a year ago from Pea**** Cofee in Pinelands Cape Town. A couple of months later the basket gasket started popping and made the ground coffee spill into my cup. Initially I tried to order a gasket from Creative Housewares but they where closed due to lockdown. Lockdown eventually eased and I tried to order infact 10 of these gaskets 3 times already but the customer service representatives just never get back to me about when spares will be available. I know the machine has been discontinued apparently but they can atleast tell me that they can't obtain the spares instead of not knowing when the parts will arrive. So essentially the machine has been standing for 10 months now. And I've only had it for just over a year. And knowing this about the spare part, whats the point of sending it back? The wait will only continue. I drink coffee 5 times a day and I'd like to move on from here, must I throw my R2000 machine away and call it a day with Mellerware or are we getting a simple R10 silicone gasket???
As stated above, it is not clear as to where I must send my details to? Your response also seem automated.
I await your response.
Albert
As stated above, it is not clear as to where I must send my details to? Your response also seem automated.
I await your response.
Albert
Good day! We deeply apologize for the delayed response to your query. We have recently undergone changes in our management team and are actively evaluating all reviews to improve our services and regain the trust of our loyal customers.
We understand that your query may have been left unresolved, resulting in a lower rating. We genuinely apologize for any inconvenience caused and would greatly appreciate more information about your specific situation. This will allow us to address the issue promptly and work towards a satisfactory resolution.
We value your patronage and would like to change your perception of us to a more positive one. To express our sincere apologies, we would like to offer you a 50% discount voucher for our website, whether or not you choose to utilize it.
Please let us know how we can be of further assistance and regain your trust. We genuinely appreciate your feedback and the opportunity to improve our services.
Kind regards,
The Creative Housewares Team
Good day! We deeply apologize for the delayed response to your query. We have recently undergone changes in our management team and are actively evaluating all reviews to improve our services and regain the trust of our loyal customers.
We understand that your query may have been left unresolved, resulting in a lower rating. We genuinely apologize for any inconvenience caused and would greatly appreciate more information about your specific situation. This will allow us to address the issue promptly and work towards a satisfactory resolution.
We value your patronage and would like to change your perception of us to a more positive one. To express our sincere apologies, we would like to offer you a 50% discount voucher for our website, whether or not you choose to utilize it.
Please let us know how we can be of further assistance and regain your trust. We genuinely appreciate your feedback and the opportunity to improve our services.
Kind regards,
The Creative Housewares Team