No service at all from their Cape Town "Service" centre...

Sadly not the first time I jhave this experience with one of their faulty products: On 15 September I handed in a faulty Mellerware kettle within the registered warranty period to their repair centre in Cape Town (receipt CHW013656), being told that it will take up to one week for repairs, after which according to their warranty T&Cs the item would be delivered back to us. Two weeks later the kettle was still not delivered back to us, I called on 29.09. just to hear that it is ready for collection for some time. After telling them that according to their T&Cs the kettle must be send back to us, I was promised that this will happen the same day. On 2nd of October the kettle was still not received, calling again I was told to hold the line so that the lady can find out about the item. After 20 minutes waiting for her to get back to me, I was cut off the line. Calling again I heard they had issues with power and will call me back. I said they just need to deliver the kettle the same day. Needless to say that until today no one called back and also the kettle was not received back yet. If the kettle is not received by Tuesday 06 October, I will take matters further to the complaint commission of Consumer Protection Act. I also expect them to compensate for all the time and costs of calls in this matter, as their not existing service was causing me a loss of income in the time wasted with them. I can only suggest to stay away from products of their lines (Mellerware, Aqua Optima, Morphy Richards and more), as you will really have trouble when a product becomes faulty during warranty...