KZ
Kayise Z
1 reviews | Active since Jan 2017
01 Dec 2021, 10:11
Morphy Richards Kettle poor quality coating.
I bought a Yellow Morphy Richards kettle and Toaster in Hirsch Boksburg. Kettle is half silver and the Toaster is still brand new and still yellow. I made an enquiry about this problem. Jackie Stuurman told me that This product is long time discontinued. Unfortunately there is nothing that they can do about the coating.and She will take the matter up with management. Why was the kettle painted with poor quality coating, that causes bubbles? Why were they so expensive?
Kind Regards Jackie Stuurman After Sales Supervisor Creative Housewares (Pty) Ltd (Taurus Group)
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Replies (3)0
Replies (3)
Creative Housewares's replyOfficial
03 Dec 2021, 09:59 Dear Kayise
We are terribly sorry to hear about your experience with product discolouration, We do strive for product quality with all our brands, however there could be very old stock in the market at retailers that we are unaware of.Please could you share your contact number with us so someone can get in touch with you.
We are terribly sorry to hear about your experience with product discolouration, We do strive for product quality with all our brands, however there could be very old stock in the market at retailers that we are unaware of.Please could you share your contact number with us so someone can get in touch with you.
Creative Housewares's reply03 Dec 2021, 09:59
Official
Dear Kayise
We are terribly sorry to hear about your experience with product discolouration, We do strive for product quality with all our brands, however there could be very old stock in the market at retailers that we are unaware of.Please could you share your contact number with us so someone can get in touch with you.
We are terribly sorry to hear about your experience with product discolouration, We do strive for product quality with all our brands, however there could be very old stock in the market at retailers that we are unaware of.Please could you share your contact number with us so someone can get in touch with you.
KZ
Kayise Z's updateReviewer Update
03 Dec 2021, 12:28Thank you for the response. Color is not discoloring but the coating is chipping and having bubbles. ***, *** and Jackie Stuurman has my contact information incase these come out as ***x
KZ
Kayise Z's update03 Dec 2021, 12:28
Reviewer Update
Thank you for the response. Color is not discoloring but the coating is chipping and having bubbles. ***, *** and Jackie Stuurman has my contact information incase these come out as ***x
Creative Housewares's replyOfficial
17 Aug 2023, 08:36Dear Kayise,
Good day! We deeply apologize for the delayed response to your query. We have recently undergone changes in our management team and are actively evaluating all reviews to improve our services and regain the trust of our loyal customers.
We understand that your query may have been left unresolved, resulting in a lower rating. We genuinely apologize for any inconvenience caused and would greatly appreciate more information about your specific situation. This will allow us to address the issue promptly and work towards a satisfactory resolution.
We value your patronage and would like to change your perception of us to a more positive one. To express our sincere apologies, we would like to offer you a 50% discount voucher for our website, whether or not you choose to utilize it.
Please let us know how we can be of further assistance and regain your trust. We genuinely appreciate your feedback and the opportunity to improve our services.
Kind regards,
The Creative Housewares Team
Good day! We deeply apologize for the delayed response to your query. We have recently undergone changes in our management team and are actively evaluating all reviews to improve our services and regain the trust of our loyal customers.
We understand that your query may have been left unresolved, resulting in a lower rating. We genuinely apologize for any inconvenience caused and would greatly appreciate more information about your specific situation. This will allow us to address the issue promptly and work towards a satisfactory resolution.
We value your patronage and would like to change your perception of us to a more positive one. To express our sincere apologies, we would like to offer you a 50% discount voucher for our website, whether or not you choose to utilize it.
Please let us know how we can be of further assistance and regain your trust. We genuinely appreciate your feedback and the opportunity to improve our services.
Kind regards,
The Creative Housewares Team
Creative Housewares's reply17 Aug 2023, 08:36
Official
Dear Kayise,
Good day! We deeply apologize for the delayed response to your query. We have recently undergone changes in our management team and are actively evaluating all reviews to improve our services and regain the trust of our loyal customers.
We understand that your query may have been left unresolved, resulting in a lower rating. We genuinely apologize for any inconvenience caused and would greatly appreciate more information about your specific situation. This will allow us to address the issue promptly and work towards a satisfactory resolution.
We value your patronage and would like to change your perception of us to a more positive one. To express our sincere apologies, we would like to offer you a 50% discount voucher for our website, whether or not you choose to utilize it.
Please let us know how we can be of further assistance and regain your trust. We genuinely appreciate your feedback and the opportunity to improve our services.
Kind regards,
The Creative Housewares Team
Good day! We deeply apologize for the delayed response to your query. We have recently undergone changes in our management team and are actively evaluating all reviews to improve our services and regain the trust of our loyal customers.
We understand that your query may have been left unresolved, resulting in a lower rating. We genuinely apologize for any inconvenience caused and would greatly appreciate more information about your specific situation. This will allow us to address the issue promptly and work towards a satisfactory resolution.
We value your patronage and would like to change your perception of us to a more positive one. To express our sincere apologies, we would like to offer you a 50% discount voucher for our website, whether or not you choose to utilize it.
Please let us know how we can be of further assistance and regain your trust. We genuinely appreciate your feedback and the opportunity to improve our services.
Kind regards,
The Creative Housewares Team