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wilma jansen van veuren

1 reviews | Active since Feb 2010

12 Oct 2020, 16:22

Dud Kettle

So when I did my research and thought that I'd found a decent kettle, I didn't imagine it would be such a dud. Within the first few months my kettle stopped working and then one day it seemed to "fix itself" and continue for another year. Quite a temperamental thing, because now that the guarantee has expired, it's given up the ghost - good and proper.

You can imagine that I wasn't impressed when I was invited to drop the kettle off for repairs in an industrial area far from my house and that there would then be a cost for me to cover said repairs...why would I bother spending more money on this faulty product?!

I would've thought - reading the emails in the previous thread of communication between the company and me about the faulty appliance - that there would be another kind of solution to assist me.

Suffice it to say that my experience of Mellerware was from satisfactory and I won't be wasting my money on any other products with that brand name.

0
Replies (1)
Creative Housewares
Creative Housewares's reply13 Oct 2020, 07:06
Official
Dear Wilma, we are terribly sorry that you feel this way about our product, perhaps you can inbox us and provide us with your communication thread with service and we can try and assist you