Creative Housewares on behalf of Mellerware fail to deliver on 2 year warranty agreement

My Mellerware Coffee Grinder used for just over 6 months and the second safety clip on the lid breaks. This renders the appliance useless as the motor will not engage unless one plastic clip depressed a switch on the appliance body, keeping fingers safe from motorised blades. Packaging states product is covered under a 2-year warranty. So I register the product through Creative Houseware website and try to report a fault. There is no function to do this on the site. So, I send an email and after a bit of back and forth including sending photographs I am told: "Please be advised as mentioned this is not covered under the warranty and you will have to purchase this separately".

This is completely unacceptable as it is advertised to carry a 2-year warranty and there is no stipulation that certain items are not covered. False advertising a warranty service to get a customer to buy their product over another product on the shelf then pulling out of the arrangement when they are expected to deliver on that warranty. I will never buy Mellerware again! You have lost a customer for life. Creative Houseware Pty Ltd has also lost a client for the other brands they represent.