Creative Housewares Don’t even think about buying from this company!!!

Creative Housewares Don’t even think about buying from this company!!!

I wanted to get a pedestal fan and I remembered visiting an acquaintance who had a digital Taurus Fan and I was quite impressed with it.

I found the website for Taurus appliances and the fan I was wanting and when I clicked to purchase the fan it opened a link to Creative Housewares.

I purchased the fan by debit card. I then got an email from Creative Housewares that the order would be shipped once payment had been received. This set off alarm bells cause when you pay by debit card, the amount is taken off immediately.

I never received any communication and 2 days later I sent them a message via the Contact form on their website. And I did receive a phone call.

It took a week to get the fan (I’ve had faster delivery from China) I unpacked the fan and discovered that on the head of the fan, there is a plastic part that the fan blade sits on. Well part of the plastic part is cracked.

I sent a message via the Contact form on their website. I got a reply that I must contact I must contact the online store that I purchased from. There are Creative Housewares branches in Jhb, Cape Town, Durban. Nowhere on the invoice does it state which branch the fan was sent from.

I phoned my nearest branch which is Durban. The first operator I spoke to, kept interrupting me and repeatedly asked me the same questions. When I asked her to listen to what I was saying. She put the phone down on me. When I got through to another person, he told me that I would need to return the to their Durban office.

I told him it was completely unacceptable that I have to return a damaged item to them. I don’t live anywhere near their Office and I work and do not have the time. I did not purchase the item in store, I purchased it online. Any reputable company would collect a damaged product from you and not expect you to go to them. And then he told me I would have to take it up with the Head Office.

In my haste to buy the fan, I did not check reviews for Creative Housewares. There are numerous complaints about them on Hello Peter. If I had seen that beforehand I never would have purchased from this Company.

I am writing this in the hope that other people will not make a very expensive mistake like I did.