Bad service

Baught a Taurus Hexa vacuum cleaner and of course it broke jyst after the warranty expired. It has raken me a week to just have a contact person that will receive the machine as I have to courier it. I had to ask multiple times for info. I also asked if I need a reference, as the machine will arrive there and they will not know why it is there. I'm sure it will just get lost. If I knew it was such a bad company, I would have rather bought something from Twmu or Shein. At least they respond to customers.