hair burned off

there was a friend of mine went to the salon in springs she went for a colour and extension with the colouring service her hair burned off. and all they gave the client was a wick to saticfied her. all her long hair gone like she was sitting with her hair in her hands. the salon also goes with the name curves for all dellas hair extension and change it to creative hair and beauty salon. its in springs in the boston building opiste jet mart. what would you do if it was your hair?