Dismissive store Assistant's

On August 17th, I purchased a spin bucket and mop. After using it just once, I noticed that the metal spinner had already rusted, and the bucket began to leak. I returned to the store on August 21st, seeking a refund. Unfortunately, they refused and instead offered to replace the rusted part. I found this unacceptable, as it was clear that the stainless steel used was substandard.

The shop assistant insisted that the rust was my fault, claiming I had left the metal spinner in water. I explained that I had not submerged the spinner in water after use, you can't use it submerged, and even if I had, it's unreasonable for a product to rust after just four days, especially after only one use. While the leak in the bucket wasn't evident in the store, it occurred at my home, which was frustrating. Additionally, the rust from the spinner stained my floor, creating extra work for me.

I expressed my dissatisfaction at the shop assistance insinuating I was trying to be dishonest. I only used the mop once. I did not dry the bucket out, I throw the water out and it was already rusted. I questioned whether this was fair treatment for a loyal customer. The assistant’s response was dismissive, stating that it didn’t matter because I would return to the store anyway. Although the staff were polite, this was one of the most unpleasant retail experiences I’ve ever had. At this point, I insisted on a refund. I would have been open to exchanging the product for other goods (not the same product), but they did not offer this as an option. The store manager, lovely lady, did mention that the Addis mop would be on specials soon but after being treated the way they treated me I would not return to the store. It is important to treat your customers right, if you would like them to come back. Especially if it is obviously a product flaw. Needless to say I won’t be returning.