DISGUSTING TREATMENT

If I could give it a zero. I would!!! Since the Boksburg store opened, I have supported it on a regular basis and had actually even developed a good relationship with some of the staff there. This afternoon, I felt so demoralized and devalued as a customer. I was paying for a pack of 24 toilet rolls and handed two R100 notes to the cashier. The cashier turned to a staff member walking behind the till waving the two R100 notes in the air asking whether she is allowed to accept “this cash”. I had withdrawn funds from an ABSA ATM just prior to coming to the store in order that I could pay my domestic worker and these two R100 notes were from the bank withdrawal. The staff member took the two notes and walked off. No explanation was given to me as to why they had been taken elsewhere. I waited for a while and then asked what was wrong and was not given any satisfactory answer. Although the store did not have many customers inside, I felt so embarrassed and humiliated. I waited for a good five minutes or more and, in all honesty, it felt longer! I eventually told the cashier that I no longer wanted the goods and then walked to the booth where the “staff member” was bent over the counter talking to another staff member in undertones. By this time, nobody had bothered to inform me of why the money had been spirited away. In the past, the use of my debit card sufficed and now, when I wanted to pay cash, it was problematic. I asked for my money back and told them I no longer wanted the goods and that the store would never see me again, EVER! I have never been treated like that in any other store ever – I was made to feel like a “********”.