Crazy Plastics franchise owned ****

Branches are a **** as they seem to be individual franchise owner operated. Purchased a bin from the Glen who had to ask boksburg for the color I wanted. The useless staff at boksburg sent a broken bin and was not picked up by the Glen branch. I tried to exchange at Bedford center branch only to be greeted ot lack there of by 2 salty miserable cashiers. After asking to exchange the bin with proof of my receipt the useless manageress Niki who should not be in management says they can't help me because their branch is independently owned. Nowhere is this stated on til slip or store fronts. I was told to go back to the Glen for help. Please be warned of this franchise ****. Their ratings suck at the store on Google review and I understand why. Pathetic staff from top to bottom. I will not be supporting them ever again. Franchise owner should sort this BS out because it violates the consumer act.