Disgusting "business"

Please do not order from this website. I believe it is basically a ****. I ordered a septum clicker on the 18th of July and still have not received it and it is almost the end of August!! I took several emails to them for them to agree to a refund. They said the money has refunded into my bank account and will take 10 days to show up in my account. I said if I don't see the money in my account within 10 days, I will be taking further action. They tried to stall me by sending automated emails telling me to "be patient, your order will arrive shortly" haha nope, what a joke. Hope Crazy Factory goes out of business soon. I must have gotten lucky because some people who have reviewed have said they didn't even get offered a refund. I feel so bad for those people getting ****med like this. When you order something and pay for it, you expect it to be delivered within time frame (regardless of the covid-19 pandemic) There is simply no excuse. We don't want a refund, we want our packages. If i could rate 0 stars, I would. Let's see if i get my refund or they are bull****ting.