Crazy bad service at Crazy Factory

I spent quite a bit on my order that is now lost somewhere since the Crazy factory assume it's okay using the SA postal service to ship things from Germany without saying so beforehand. I have not received my order placed in early August yet and despite my insistence on a proof of payment of the refund they now owe me, all I get is very late emails insisting that the refund was made. This is the worst experience I've ever had with international online purchases and will never recommend the Crazy Factory