Crawdaddy's Centurion BAD SERVICE!

Today was probably the worst restaurant costumer service me and my partner have ever experienced at the Crawdaddy's Centurion!

Normally My partner and I go there for lunch but today the experience was highly disappointing and not professional.

Previously we have experienced lack of time management with food, so from that day we had made sure that with every food that we order we ask for the duration time of the food.

Normally we order a plate of Sausage with Mash and a plate of Chips.

Today we had arrived there at 2pm, and ordered a plate of Sausage with Mash and a plate Veggies (Butternut and Spinach) at 2:10pm. We had mentioned that we are in a hurry because we have to leave for the office at 3pm, they assured us the food will be ready in 10mns, which then will be 2:20pm.

2:20pm had passed, at 2:40 the 2 tables that came in after us got served big meals. We were still waiting!

We waited for the food, until my partner eventually asked asked for the manager to findout why the food is taking too long as we ordered small meals. and that was now 2:50pm.

The manager came and tried to justify the matter by saying that the food is late because we ordered at 2:20pm.

Not only was she not apologetic about the matter, she insists that we ordered at 2:20pm and that's why we are still waiting for a plate of a sausage and a plate of veggies. Even if we did order at 2:20, they said the food will be ready in 10mns, but we never received an apology or any excuse in that matter.

We already ordered drinks, which we have received on our arrival (water and milkshake)

because now it was already 2:55pm without food, we asked for the bill, she gave it to us, we paid for the drinks and left.

We had to go next door (Mimmos), to order new veggies, and hey served us immediately as we were now so hungry and on a hurry.

So basically our planned lunch day went like this: 2pm- Arrival at Resturant 2:10pm - Ordered Drinks 2:20pm - Received drinks and ordered Sausage Sliced and veggies ( Butternut and Spinach) and told food will be ready in 10mns 2:20pm - 2 tables after us orders big meals 2:40pm - The 1st table got Served 2:45pm - We asked to see the manager (Trying to justify, unapologetic about the matter and not getting any resolution) 2:50pm - next table gets served 2:55pm - Ask the manager for the bill. They gave us, no apology 2:57pm - Went to Mimmos next door