Standard bank insurance /CIG ill-treatment

I took a content insurance with Standard bank home insurance in 2017 and in 2025 December there was burglary in my house. A case was opened and I lodged a claim with Standard bank the claim was then handled by CIG. CIG illtreated me and my family ,they treated us like ********s wanting to investigate us after the trauma we encountered during the ******* they made the trauma even worse. When I signed a insurance contract with Standard bank I was never told that should I will be investigated should I lose my contents through *******.