bad customer service

I booked 4 rooms for four couples who were going to check in on the 10 july and check out on the 12july so 2 weeks before I cancelld two rooms and still booked 2 rooms yet I paid deposit for all the rooms so now they promised to deduct the money for 2 bedrooms and since then I am still waiting even today when I call they say they only do payments on mondays bt when monday comes is anothr story, by that time those couples were sleeping to anothr lodge yet eat breafast frm anothr lodge then they were bathing with cold water for two days wth no hot water in this winter.