BAD Service

<p>I am writing to make a formal complaint against Spa Beua. My complaint is that Spa Beau failed to provide us with a satisfactory service for the package that we booked for a day spa treatment and lunch on 4/12/2016 for 3 people.</p> <p> </p> <p>My complaint is that:</p> <p> </p> <p>No gowns provided, once we asked for gowns, the manager said they will bring it, which never happened and we had to ask again. We were provided with winter gowns that was in a horrid state (torn and full of fluff) on a day above 32°C. <br />We asked for towels 3 times, though your confirmation email said that you provided towels. I asked where they keep the towels so that we can get it ourselves, the staff member provided us towels that was torn and washed out. We did not feel comfortable using the towels that looked like rags.<br />We waited more than 2 hours for our lunch, though the menu selection was completed at 10h00 we sat down for lunch just after 12h00 and waited till 14h35. The manager informed us that they did not complete our order and we had to settle for what is left. We changed to what is available to accommodate the staff and get our food. The food that was served was not up to par. It was unappealing and oily, the steak overcooked and chip portion was small. Apologies was made by the manager, she informed us that the chef was not on duty and they are doing the best they can. The food prices on the menu was ridiculous, together with the drink menu as we were served in hot glasses with no ice.<br />We waited 1hour to get served with a drink we had to order from your drink menu, as there was no complimentary juice, coffee or tea as per the package. <br />In the morning that we arrived we had a cup of coffee and no sugar was provided.<br />The choice of treatments was not communicated to the the******, they prepared for the wrong treatment and we had to correct them, they handled it in a very professional way. Though our treatments was communicated and written down by the manager and no instruction was given to the the******s.<br />No toilet paper was in the 1 toilet available for everybody.<br />A staff member was shouted at by somebody in the reception area, where everybody could hear, this was very unprofessional.<br /> </p> <p> </p> <p>The situation has caused me and my friends to have had a horrible day with regards to the service that we paid for, we were hungry and had to get a take away. We have been looking forward to spend a day together, but with what we got, we did not have the relax and fulfilling day that you offered.</p> <p> </p> <p>In my view you should:</p> <p>Provide gowns that is clean and neat. Have gowns for the summer time as it was blazing hot with the heat wave.<br />Ask the client to bring their own towels, sugar and snack<br />Get a less complicated lunch menu that your staff can handle without the chef on duties, toasted sandwiches maybe?<br />Make sure your have enough tea, coffee and juice if you advertise it in your package and charge people for it.<br />Have a better communication system with your the****** as they are the key point to your business.<br />Ask the client to bring toilet paper with, as you do not provide extra toilet paper in the bathroom.<br />Teach your staff to communication efficiently, have a owner or responsible person available.<br /> </p> <p>We would like to get refunded. I have no choice but to lay a complaint with the Consumer Protection Act, as this was not what was offered in your package.</p> <p> </p>