KN
Karmen N
1 reviews | Active since Jan 2023
05 Jan 2023, 19:25
Rude Owner of Cranberry Cottage Premises
To the rude owner of Cranberry Cottage premises
Thank you for taking the time to phone my friend that raised her concerns about the utterly poor service at the spa - located on YOUR premises.
Apparently when a spa is located at Cranberry Cottage, it is NOT part of Cranberry Cottage?
How can you have a 5 star B&B with a 1 star spa? Is the restaurant also not part of your business? Because you seem to reply on the reviews that involve the restaurant.
Kindly listen to people’s constructive criticism instead of calling them DUMB!
It’s 2023, if you can’t be polite - don’t run a business. Hope you get everything sorted to make customers happy! Promise your business will benefit from being kind.
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Replies (1)
Cranberry Cottage Guesthouse's replyOfficial
06 Jan 2023, 12:46Dear Karmen Nel
Thank you for bringing your concerns to me on social media. I though it wise when your friend Marilize Scott gave us a 1 star review for her experience at P****la Spa situated on our premises (tenants) to inform her on her private phone of her mistake as the spa has nothing to do with our guest house or restaurant.
To give somebody on social media a 1 star review without doing the effort to find out who is the owner of the business is very negligent and wrong.
I gave her the owner of the spa’s number and email address and asked her politely to remove the review from our profile. Because if she didn’t, I had to answer her on SOCIAL media and point out her mistake for everybody to judge. I never called her “DUMB” as YOU mentioned on social media. I see she did remove her review when she realised her mistake.
As you mentioned its 2023, please make sure of your facts before you run to social media!
Cranberry Cottage Guesthouse's reply06 Jan 2023, 12:46
Official
Dear Karmen Nel
Thank you for bringing your concerns to me on social media. I though it wise when your friend Marilize Scott gave us a 1 star review for her experience at P****la Spa situated on our premises (tenants) to inform her on her private phone of her mistake as the spa has nothing to do with our guest house or restaurant.
To give somebody on social media a 1 star review without doing the effort to find out who is the owner of the business is very negligent and wrong.
I gave her the owner of the spa’s number and email address and asked her politely to remove the review from our profile. Because if she didn’t, I had to answer her on SOCIAL media and point out her mistake for everybody to judge. I never called her “DUMB” as YOU mentioned on social media. I see she did remove her review when she realised her mistake.
As you mentioned its 2023, please make sure of your facts before you run to social media!