MD
Mello D
1 reviews | Active since Aug 2019
03 Jun 2021, 11:26
CRANBERRY COTTAGE GUESTHOUSE SUCKS
I have fully paid for accommodation in October 2020 and due to covid restrictions, the stay was cancelled but till today, we have not received our refund. It is now june 2021 and we have been calling the lodge daily without any assistance. They keep on saying they will pay but they have never. DO NOT GO THERE, THEY SUCK
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Cranberry Cottage Guesthouse's replyOfficial
15 Jun 2021, 12:44Dear Mello, thank you for pointing out that you are unhappy. If you followed the procedure as on all our emails this would have been sorted long ago. I’ve investigated this case and are still waiting after we send 2 emails to you regarding the cancellation email that we can’t find on our system. Please forward it ASAP for us to validate your refund claim. All businesses have cancellation policies, if you followed the policy steps as indicated in every email, this wouldn’t have to gone so far.
Regards
Norman
Cranberry Cottage Guesthouse's reply15 Jun 2021, 12:44
Official
Dear Mello, thank you for pointing out that you are unhappy. If you followed the procedure as on all our emails this would have been sorted long ago. I’ve investigated this case and are still waiting after we send 2 emails to you regarding the cancellation email that we can’t find on our system. Please forward it ASAP for us to validate your refund claim. All businesses have cancellation policies, if you followed the policy steps as indicated in every email, this wouldn’t have to gone so far.
Regards
Norman