POOR CUSTOMER SERVICE

I turned up on a Saturday holiday after confirming the opening hours the day before and the storage was not open on time, 6am. I was not happy about this as I was supposed to retrieve some of my items to give to someone travelling that day for business and so I lost a bit of money by missing the time, the storage opened at 6:25am instead. What was really frustrating about this whole incident is the 'could not care' attitude of everyone at the storage! No apology for the late opening and the fact that it resulted in lost business. Further more to make things worse, I forgot that I had agreed to a monthly debit order and paid the rental in advance, meaning I overpaid. They simply informed me to contact my bank, instead of making a refund - I mean, really, most unhelpful!