What is the point for a phone or an email if you don't know how to use it!!!!

<p>My husband had my ring custom made at Craig Marks Table view branch. My ring broken, literally split in two at the back end of the ring. Craig Marks repaired it, after two not even a month, my ring broke again. I contacted them. The guy was very friendly, told me that he would recommend they replace my ring with a brand new ring as this would only happen again. He asked me for all the documentation and designs that I have, and he would be in contact. I’ve tried following up constantly, but there’s not answer at any of the contact numbers for Craig Marks, no response on emails, nothing. I’ve left numerous messages, emails. 6 Months later and still I have had no luck. I am “gatvol” to say the least.</p> <p>To take this situation to the next level, we were advised to take out insurance with Craig Marks, but how are you supposed to claim if you can’t get hold of them. </p> <p> </p> <p>For a company that claims to give you value for you money, I beg to disagree.</p>