Zero communication with customers.

I was very excited to come across craftivating.com and their extensive range of products, all so reasonably priced. I placed an order for 16 items on 26 July 2023 (order C***). The email confirmation of the order stated that delivery was estimated to occur between 09 August 2023 and 30 August 2023.

When my order had not yet arrived, I emailed the company on 06/09/2023 to enquire about the delivery of my order and requested a tracking number. They were very prompt in responding and said that “The order is unfortunately delayed due to some unforeseen delays with international shipments and customs. We are working with our external supplier to get the backlog sorted out and get shipments fast-tracked. We do apologize for the delay and we are working hard to get this sorted.”

I accepted this explanation and understood that overseas shipments can experience unforeseen delays. What I had issue with was the company’s lack of communication regarding this complication. I was only updated upon my request.

I had no further contact from the company and again, I was the one who initiated contact, asking for an update on 22/09/2023. I must compliment their fast response time, as they rep**** the same day saying: “Your order is still awaiting shipment from the supplier. There have been some unforeseen delays with the shipment. We apologize for this and are working hard to get this sorted. We, unfortunately, do not have an expected eta at this time.”

Although disparaged, there was nothing I could do but wait. Again, my issue is that I had to probe for an update, the company initiated no such contact with me.

Again, I initiated contact on 02/10/2023 asking for an update, and I received the EXACT same reply that I received from them on 22/09/2023, it was copied and pasted word-for-word!… “Your order is still awaiting shipment from the supplier. There have been some unforeseen delays with the shipment. We apologize for this and are working hard to get this sorted. We, unfortunately, do not have an expected eta at this time.” I was not even afforded the dignity of a honest updated response! That implies that there was zero progress from the email on 22/09. I wonder what the company have actually done to expedite my order as they claimed in two emails they were “working hard to get this done”!

Very disappointing experience. The lack of communication was unacceptable. Definitely do not recommend their services. I have requested a full refund.