Non-existent Customer Service!

Been waiting for my order for 2 weeks. Absolutely no communication from this store, not even an email to acknowledge my order. Only info received was from Payfast. Called their contact number. A very unfriendly and half-asleep-sounding man answered the phone. He put the phone down on me twice. I was just informing him that their business model needs attention. They need to communicate with customers. Currently, it seems like they just take your money and you never hear from them again. Very pathetic service! I have cancelled my order even before it arrived.