No order received over 2 months later

Placed and paid for an order online on the 6 July and have still not received my order and its been over 2 months! After sending an email enquiry they only reply to say: "Your order is still awaiting shipment from the supplier. There have been some unforeseen delays with the shipment We apologize for this and are working hard to get this sorted. We, unfortunately, do not have an expected eta at this time." VERY DISAPPOINTED!