Dec 2023: Still Waiting!

I placed an order in early December 2023. I have contacted them every month for an update and continue to be told that the shipping backlog in Durban harbour was the reason for the delay. A month ago, I asked for a refund and was told it had been forwarded to the finance department. I am still waiting for any form of communication regarding the refund. Absolutely terrible customer service and would not recommend them.